What should I do if I can’t check in online?

If you can't check in online, it may be due to one of the following:

Online Check-in Window: Most airlines open their online check-in window 24 to 48 hours before departure and close it 1 to 2 hours before takeoff. You won't be able to complete your check-in outside this time frame.

Special Characters: If your name isn't accepted during check-in, it's usually because airlines standardise names to match passport scanning systems. Try one of these variations:

• Replace accented letters with plain letters (e.g. u instead of ü or e instead of é).
• Copy the exact spelling from the bottom lines of your passport photo page (e.g. Mueller instead of Müller).
• Remove hyphens, apostrophes or spaces completely, making the name one word (e.g. OConnor instead of O'Connor).
• Replace hyphens or apostrophes with a standard keyboard space (e.g. O Connor instead of O'Connor).

Document or Special Service Requirements: If the airline needs to check your travel documents manually (e.g. visa or transit requirements), or if your booking includes a special request (e.g. travelling with pets or mobility assistance), online check-in may be disabled.

Partner Airline Flights: If your flight is operated by a partner airline, you may need to check in directly on the operating carrier's website or at the airport check-in desk.

Schedule Change: If there is a recent schedule change or flight update, online check-in may be temporarily unavailable until the new itinerary is confirmed.

Airline System Errors: Try using a different browser or device to complete your check-in, or try to check in again later, before the online check-in closes. You can also check in at the airport, though some airlines do charge additional fees for this.

If none of the solutions above resolve your check-in issue, please review the check-in guidelines on the airline's website, or contact them directly.